Operational Excellence
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The New Management Thinking
Managers are being flooded by a host of management ideas and models — Six Sigma, [...] -
Lean Certification Standards from ASQ/Shingo Prize
The American Society for Quality (ASQ) and the Shingo Prize recently announced their joint Lean [...] -
Implementing Lean and Lean Six Sigma
The most frequent question we are asked by clients these days is how to get [...] - More from Operational Excellence
News
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Health Quality Council of Alberta Report is Junk Science
Originally Published at the Quality Council of Alberta The Health Quality Council of Alberta report: The [...] -
Response to The Fraser Institute’s Report Card on Alberta Hospitals
On Thursday, June 18, The Fraser Institute released the Hospital Report Card Alberta 2009. The [...] - More from News
Voice of the Employee
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Why the Best Companies to Work For are Likely the Worst
Being labelled one of the Best Companies to Work For is great public and employee [...] -
Voice of the Employee FAQ
More and more organizations are abandoning traditional survey research in favour of Voice of the [...] -
Snake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The [...] - More from Voice of the Employee
Voice of the Customer
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Snake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The [...] -
The Cult of Statistical Significance
If you see statistical significance or significance testing in your Employee , Customer or Operations Research then in [...] -
Dr. Kano’s Model of Value Characteristics
How do you define quality? That’s an important question for those engaged in quality improvement. [...] - More from Voice of the Customer
Other Recent Articles
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Converge Knowldege Base / Blog
Hello and welcome to our Knowldege Base / Blog. We hope this is the start of something important.
Converge has always had a reputation for excellence. A reputation evidenced in part by our publications in peer reviewed journals, conference appearances, published books and of course, in the work we do. An issue for us has been [...] -
Effective Use of Employee Survey Research
Most organizations regularly survey employees to better assess and understand the state of the employee/employer relationship. Usually this is done with the specific aim of identifying strengths and weaknesses in the relationship in an effort to improve levels of employee engagement and loyalty.
Conducting employee survey research isn’t inexpensive. Given the costs involved from consulting fees to employee [...] -
Flexibility, The Third Dimension to Performance
A year ago, businesses were planning for major expansion. Now, attention has turned to how to weather a recession. Soon, expansion plans will be back. It is difficult to keep up. Actually, it is impossible.
Is there better evidence that the key to survival is not in prediction or forecasting? After all, who do you know [...] - All Recent Articles