Operational Excellence
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Full House: Understanding and expanding capacity in health care
Why is the Canadian health care system struggling with long wait times for everything for [...] -
Systems Thinking in I.T. and Service
John Seddon is one of our favorite people and a leader in applying systems thinking [...] -
Statistical Significance–what do statisticians think?
Many practitioners have trouble getting over the hurdle of statistical significance testing. We’ve used it [...] -
The Decline of Health Services in Alberta
The Triumph of Professional over Real Management The past 20 years have seen a steady [...] - More from Operational Excellence
News
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CIPECC
Converge recently presented to the CIPECC members (Continuous Improvement Practitioners in the Oil and Gas [...] -
Converge goes to New York
Converge Consulting Group Inc, partner Robert Gerst was invited to the Fordham University in New [...] -
Curing health care
Our health care issues won’t be solved by yesterdays thinking CALGARY, AB, Feb. 15, 2012/ [...] -
Expert calls out Alberta Health
Alberta may be trumpeting the efficiency of our centralized health-care superboard but a keynote speaker [...] - More from News
Voice of the Employee
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Why the Best Companies to Work For are Likely the Worst
Being labelled one of the Best Companies to Work For is great public and employee [...] -
Voice of the Employee FAQ
More and more organizations are abandoning traditional survey research in favour of Voice of the [...] -
Snake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The [...] -
Effective Use of Employee Survey Research
Most organizations regularly survey employees to better assess and understand the state of the employee/employer [...] - More from Voice of the Employee
Voice of the Customer
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Snake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The [...] -
The Cult of Statistical Significance
If you see statistical significance or significance testing in your Employee , Customer or Operations Research then in [...] -
Understanding Value using Dr. Kano’s Model
How do you define quality? That’s an important question for those engaged in quality improvement. [...] - More from Voice of the Customer
Other Recent Articles
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Converge Knowldege Base / Blog
Hello and welcome to our Knowldege Base / Blog. We hope this is the start of something important. Converge has always had a reputation for excellence. A reputation evidenced in part by our publications in peer reviewed journals, conference appearances, published books and of course, in the work we do. An issue for us has
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Why products get better and service gets worse
Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The
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Are You Satisfied?
How your voice is corrupted in citizen satisfaction surveys CALGARY, AB, Jun 18, 2012/ Troy Media/ Some years ago, the City of Calgary conducted a multi-million dollar effort to engage citizen’s in the development of a new transportation strategy. The Go Plan used consultations, focus groups, workshops and polls to engage citizens and gather feedback.
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science matters
There is a difference between BS and a BSc. People are beginning to say so. CALGARY, AB, May 18, 2012/ Troy Media/ “All life is an experiment. The more experiments you make the better.” wrote Ralph Waldo Emerson. That’s because learning only happens through experiment, through trial and error and the testing of ideas and
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Political con-munications
In war, the first casualty is truth. In politics, it never sees life. CALGARY, AB, Apr. 17, 2012/ Troy Media/ In the midst of the robocall scandal Post-media columnist Andrew Coyne tweeted that “everyone in politics is trying to con you one way or another.” Response from Canadians was supportive. Disagreements come, not surprisingly, from
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Never trust a statistical ranking
Measuring education system performance CALGARY, AB, Mar. 13, 2012, Troy Media/ – It’s that time of year when across North America we begin reporting on the performance of the educational system. In Canada, the Fraser Institute’s rankings of schools was released recently to much fanfare in the media. This hasn’t gone over well with everyone.
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Alberta health review gets one small piece of the puzzle right
The review will now go through the political wringer CALGARY, AB, Mar. 6, 2012, Troy Media/ – A year ago, I authored The Decline of Health Services in Alberta, an analysis of the issues plaguing Canadian health care, drawing heavily on examples from Alberta. That report concluded nothing will improve in the health care system
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Decline of Health Services in Alberta Paper a Keynote Presentation at Healthcare Efficiency Conference
The Decline of Health Services in Alberta, The Triumph of Professional over Real Management is gaining considerable attention. John Seddon highlighted the paper in Vanguard Consulting Group’s newsletter providing both a link and a recommendation. Downloads from Europe nearly crashed our server. The paper will form the basis of a keynote presentation by Robert Gerst
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The Cult of Statistical Significance – Simplified
Converge Consulting Group clients have heard us talk about the misuse of statistical significance testing, specifically, using statistical significance as a test for practical importance or material significance. This is the reason why so much employee, customer and operational research gets the answers so wrong, so often, amounting to little more, and often less, than junk
- All Recent Articles
