The New Management Thinking

Managers are being flooded by a host of management ideas and models — Six Sigma, process re-engineering, Lean Enterprise, Lean Production, operational excellence, quality management, value chain analysis, business process redesign, process outcomes management and performance measurement. Whatever else these things are intended to produce, confusion is definitely a by-product.
To help work through the confusion [...]

Implementing Lean and Lean Six Sigma

The most frequent question we are asked by clients these days is how to get started with Lean or Lean Six Sigma. The second most frequent question is some variation of: What is Lean Six Sigma anyway?
Let’s answer the second question first and then dive in on how to get started.

Master of Cycle Time: Little’s Law

In physics, laws are a fundamental part of understanding how systems operate. E=mc2 would have to classify as the most famous example. From these three simple letters, physicists and others have been able to greatly improve their understanding of how the universe works and make predictions about how things will behave under differing circumstances – [...]

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  • Converge Knowldege Base / Blog

    Hello and welcome to our Knowldege Base / Blog.  We hope this is the start of something important.
    Converge has always had a reputation for excellence. A reputation evidenced in part by our publications in peer reviewed journals, conference appearances, published books and of course, in the work we do. An issue for us has been [...]

  • Effective Use of Employee Survey Research

    Most organizations regularly survey employees to better assess and understand the state of the employee/employer relationship. Usually this is done with the specific aim of identifying strengths and weaknesses in the relationship in an effort to improve levels of employee engagement and loyalty.
    Conducting employee survey research isn’t inexpensive. Given the costs involved from consulting fees to employee [...]

  • Flexibility, The Third Dimension to Performance

    Flexibility, The Third Dimension to Performance

    A year ago, businesses were planning for major expansion. Now, attention has turned to how to weather a recession. Soon, expansion plans will be back. It is difficult to keep up. Actually, it is impossible.
    Is there better evidence that the key to survival is not in prediction or forecasting? After all, who do you know [...]

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