Operational Excellence
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The Decline of Health Services in Alberta
The Triumph of Professional over Real Management The past 20 years have seen a steady [...] -
Inspections and Audits
Developing a cost effective approach Some organizations equate quality with the level of inspection. The greater [...] -
Analyzing WCB Injury Rate Data
How to properly analyze and interpret Alberta injury rate data On October 01, 2010, the Alberta [...] -
The New Management Thinking
Managers are being flooded by a host of management ideas and models — Six Sigma, [...] - More from Operational Excellence
News
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Expert calls out Alberta Health
Alberta may be trumpeting the efficiency of our centralized health-care superboard but a keynote speaker [...] -
Decline of Health Services in Alberta Paper a Keynote Presentation at Healthcare Efficiency Conference
The Decline of Health Services in Alberta, The Triumph of Professional over Real Management is [...] -
Converge Newsletter
The Converge Newsletter is now going out on a regular basis. If you want to [...] -
U. S. Supreme Court Unanimously Rejects ‘Statistical Significance’
Demonstrating both common sense and scientific reasoning, on March 22, the United States Supreme Court unanimously [...] - More from News
Voice of the Employee
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Why the Best Companies to Work For are Likely the Worst
Being labelled one of the Best Companies to Work For is great public and employee [...] -
Voice of the Employee FAQ
More and more organizations are abandoning traditional survey research in favour of Voice of the [...] -
Snake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The [...] -
Effective Use of Employee Survey Research
Most organizations regularly survey employees to better assess and understand the state of the employee/employer [...] - More from Voice of the Employee
Voice of the Customer
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Snake Oil and Science in Employee Research
Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The [...] -
The Cult of Statistical Significance
If you see statistical significance or significance testing in your Employee , Customer or Operations Research then in [...] -
Understanding Value using Dr. Kano’s Model
How do you define quality? That’s an important question for those engaged in quality improvement. [...] - More from Voice of the Customer
Other Recent Articles
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Converge Knowldege Base / Blog
Hello and welcome to our Knowldege Base / Blog. We hope this is the start of something important. Converge has always had a reputation for excellence. A reputation evidenced in part by our publications in peer reviewed journals, conference appearances, published books and of course, in the work we do. An issue for us has
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The Cult of Statistical Significance – Simplified
Converge Consulting Group clients have heard us talk about the misuse of statistical significance testing, specifically, using statistical significance as a test for practical importance or material significance. This is the reason why so much employee, customer and operational research gets the answers so wrong, so often, amounting to little more, and often less, than junk
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Health Quality Council of Alberta Report is Junk Science
Originally Published at the Quality Council of Alberta The Health Quality Council of Alberta report: The Urban and Regional Emergency Department Patient Experience Report 2009, represents a significant step backward for the Quality movement in Alberta. This, because the methodology is so flawed, none of the facts or statistics offered can, or should, be taken
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Response to The Fraser Institute’s Report Card on Alberta Hospitals
On Thursday, June 18, The Fraser Institute released the Hospital Report Card Alberta 2009. The purpose of the Report Card, according to the report’s authors is: to help patients choose the best hospital for their inpatient care by providing them with information on the performance of acute-care hospitals in Alberta. The Report Card is primarily concerned
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Lean Certification Standards from ASQ/Shingo Prize
The American Society for Quality (ASQ) and the Shingo Prize recently announced their joint Lean Certification Book of Knowledge (BoK). Now that these standards are out, they provide an important benchmark against which organizations can examine their existing Lean training and development programs. For those experienced with Lean, much of the content will be familiar. There are
- All Recent Articles
