Decline of Health Services in Alberta Paper a Keynote Presentation at Healthcare Efficiency Conference
robertgerst | Aug 02, 2011 | Comments 2
The Decline of Health Services in Alberta, The Triumph of Professional over Real Management is gaining considerable attention. John Seddon highlighted the paper in Vanguard Consulting Group’s newsletter providing both a link and a recommendation. Downloads from Europe nearly crashed our server. The paper will form the basis of a keynote presentation by Robert Gerst at the Canadian Healthcare Efficiency Conference in Toronto. Meanwhile, the Deming Institute has expressed interest in a presentation at the International Deming Research Seminar in NYC early next year.
The paper details the four assumptions characteristic of professional management that have driven improvement efforts in the Alberta and Canadian health care systems and shows how these have worked to increase the problems they were meant to solve – increasing both costs and wait times. While the health-care system serves as an example, the analysis focuses on the distinction between professional and real management providing a powerful examination useful to any business concerned with improving operational performance.
Filed Under: News
Hi Mana
Thanks and I am sorry it took us so long to ‘approve’ your comment and to get back to you. The report set the record for news downloads on The Canadian Healthcare Network for 2011 and has been download about 10,000 from this website. Despite this, you are right, we haven’t been very good at generating interest from the media. For whatever reason, they appear disinterested. We are taking some steps to address this, hopefully you will see them soon. In the meantime, you can help. Feel free to forward the report/link to whomever, including the media. Every little bit helps.
And why have you not used media relations to communicate this? As a long time and well-educated health care professional, I appreciated reviewing this paper. Is it based on assumption or evidence? If the later, disseminate it broadly as the public needs to know…
AHS is crumbling and so damaging to its employees. Your arguments make sense.
Can you take the stand of being a whistle blower as health care professionals cannot? It is a gong show that needs to be pulled but no one has the courage to say so given history of intimidation and firing of those who do not agree.