Decline of Health Services in Alberta Paper a Keynote Presentation at Healthcare Efficiency Conference
The Decline of Health Services in Alberta, The Triumph of Professional over Real Management is gaining considerable attention. John Seddon highlighted the paper in Vanguard Consulting Group’s newsletter providing both a link and a recommendation. Downloads from Europe nearly crashed our server. The paper will form the basis of a keynote presentation by Robert Gerst at the Canadian Healthcare Efficiency Conference in Toronto. Meanwhile, the Deming Institute has expressed interest in a presentation at the International Deming Research Seminar in NYC early next year.
The paper details the four assumptions characteristic of professional management that have driven improvement efforts in the Alberta and Canadian health care systems and shows how these have worked to increase the problems they were meant to solve – increasing both costs and wait times. While the health-care system serves as an example, the analysis focuses on the distinction between professional and real management providing a powerful examination useful to any business concerned with improving operational performance.
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