Converge Consulting Group Inc, partner Robert Gerst was invited to the Fordham University in New York to present his paper on The Decline of Health Services of Alberta to the Deming Institutes 18th Annual International Deming Research Seminar.
The paper details how the command & control management model and its faulty economic assumptions have diminished access to services, slowed decision making, increased cost and reduced employee morale, creating what critics have called a culture of fear and intimidation. Deming argued that a central requirement of effective management was to understand variation. The Decline of Health Services in Alberta shows why this is so and how better understanding variation can turn our organizations around.
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