Systems Thinking in I.T. and Service

| Dec 11, 2012 | Comments 0

John Seddon is one of our favorite people and a leader in applying systems thinking to Service, Project Management and especially in I.T. Below are parts of a speech from John on Systems Thinking–as entertaining as it gets.

Part 1 Video

Part 2 Video

Part 3 Video

 

 

 

 

0saves
Save
If you enjoyed this post, please consider leaving a comment or subscribing to the RSS feed to have future articles delivered to your feed reader.

Filed Under: Operational Excellence

About the Author:

RSSComments (0)

Trackback URL

Leave a Reply

CAPTCHA Image
*

    Why products get better and service gets worse

    Posted on: 2012-07-25

    Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

    Read More…

- More From Our Blog-