Converge Consulting Group Inc. Articles and News
People Process Performance
Why products get better and service gets worse
Posted on: 2012-07-25Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The
