All Entries in the "White Papers" Category
The New Management Thinking
Managers are being flooded by a host of management ideas and models — Six Sigma, process re-engineering, Lean Enterprise, Lean Production, operational excellence, quality management, value chain analysis, business process redesign, process outcomes management and performance measurement. Whatever else these things are intended to produce, confusion is definitely a by-product.
To help work through the confusion [...]
Voice of the Employee FAQ
More and more organizations are abandoning traditional survey research in favour of Voice of the Customer (VoC) or Voice of the Employee (VoE) methods.
This trend has accelerated with recent attacks by the scientific/statistical community on the widespread misapplication of traditional survey research (including misuse of statistical significance) and flagrant overreaching, especially when making comparisons among [...]
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