All Entries in the "Performance Measurement" Category
Dr. Kano’s Model of Value Characteristics
How do you define quality? That’s an important question for those engaged in quality improvement. Defining things can be difficult, doubly so when the definitions concern something as vague as quality.
Yet define we must, especially if we want to measure current quality levels, or improvement to quality. After all, if you can’t define something, you [...]
admin | Mar 16, 2002 | Comments 0
Flexibility, The Third Dimension to Performance
A year ago, businesses were planning for major expansion. Now, attention has turned to how to weather a recession. Soon, expansion plans will be back. It is difficult to keep up. Actually, it is impossible.
Is there better evidence that the key to survival is not in prediction or forecasting? After all, who do you know [...]
robertgerst | Sep 07, 2001 | Comments 0
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