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The Decline of Health Services in Alberta

robertgerst — Mon, 21 Mar 2011 21:42:07 +0000

The Triumph of Professional over Real Management The past 20 years have seen a steady decline in the provision of health services to Albertans. Waiting times for surgeries, diagnostic services and emergency room visits is increasing, costs are escalating and quality of care has remained constant at best. A day doesn’t go by without the

The New Management Thinking

robertgerst — Tue, 08 Sep 2009 16:18:08 +0000

Managers are being flooded by a host of management ideas and models — Six Sigma, process re-engineering, Lean Enterprise, Lean Production, operational excellence, quality management, value chain analysis, business process redesign, process outcomes management and performance measurement. Whatever else these things are intended to produce, confusion is definitely a by-product. To help work through the

Implementing Lean and Lean Six Sigma

admin — Tue, 03 Feb 2009 01:19:02 +0000

The most frequent question we are asked by clients these days is how to get started with Lean or Lean Six Sigma. The second most frequent question is some variation of: What is Lean Six Sigma anyway? Let’s answer the second question first and then dive in on how to get started. What is Lean

Master of Cycle Time: Little’s Law

admin — Fri, 18 Mar 2005 00:43:06 +0000

In physics, laws are a fundamental part of understanding how systems operate. E=mc2 would have to classify as the most famous example. From these three simple letters, physicists and others have been able to greatly improve their understanding of how the universe works and make predictions about how things will behave under differing circumstances –