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Full House: Understanding and expanding capacity in health care

Full House: Understanding and expanding capacity in health care

Why is the Canadian health care system struggling with long wait times for everything for emergencies, seniors care and surgeries? The answer–mismanagement. Specifically, a fundamental flaw in the way we think about and manage capacity. Read the article that has kicked the health care industry “on its butt” courtesy of Six Sigma Forum, a peer

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The Decline of Health Services in Alberta

The Decline of Health Services in Alberta

The Triumph of Professional over Real Management The past 20 years have seen a steady decline in the provision of health services to Albertans. Waiting times for surgeries, diagnostic services and emergency room visits is increasing, costs are escalating and quality of care has remained constant at best. A day doesn’t go by without the

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Health Quality Council of Alberta Report is Junk Science

Originally Published at the Quality Council of Alberta The Health Quality Council of Alberta report: The Urban and Regional Emergency Department Patient Experience Report 2009, represents a significant step backward for the Quality movement in Alberta. This, because the methodology is so flawed, none of the facts or statistics offered can, or should, be taken

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Response to The Fraser Institute’s Report Card on Alberta Hospitals

On Thursday, June 18,  The Fraser Institute released the Hospital Report Card Alberta 2009. The purpose of the Report Card, according to the report’s authors is: to help patients choose the best hospital for their inpatient care by providing them with information on the performance of acute-care hospitals in Alberta. The Report Card is primarily concerned

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Systems Thinking and the Health Care System

Originally Published as a Converge Newsletter for Operational Excellence (OpX) In response to the demand for pieces referenced in The Decline of Health Services in Alberta, we have republished this article from 2004.   Health care, like other industries, is seeking ways to improve efficiency and effectiveness. In Canada, this has taken on a new urgency

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    Why products get better and service gets worse

    Posted on: 2012-07-25


    Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

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