All Entries in the "Performance Measurement" Category
Analyzing WCB Injury Rate Data
How to properly analyze and interpret Alberta injury rate data On October 01, 2010, the Alberta Government publically released workplace injury & fatality records. This made the Province the first in Canada to release a comprehensive list. Anyone can now access information about worksite injuries and fatalities involving more than 140,000 employers insured by the Workers
Understanding Value using Dr. Kano’s Model
How do you define quality? That’s an important question for those engaged in quality improvement. Defining things can be difficult, doubly so when the definitions concern something as vague as quality. Yet define we must, especially if we want to measure current quality levels, or improvement to quality. After all, if you can’t define something,
Flexibility, The Third Dimension to Performance
A year ago, businesses were planning for major expansion. Now, attention has turned to how to weather a recession. Soon, expansion plans will be back. It is difficult to keep up. Actually, it is impossible. Is there better evidence that the key to survival is not in prediction or forecasting? After all, who do you
