Converge Consulting Group Inc. Articles and News » Performance Measurement

Analyzing WCB Injury Rate Data

robertgerst — Mon, 01 Nov 2010 21:20:25 +0000

How to properly analyze and interpret Alberta injury rate data On October 01, 2010, the Alberta Government publically released workplace injury & fatality records. This made the Province the first in Canada to release a comprehensive list. Anyone can now access information about worksite injuries and fatalities involving more than 140,000 employers insured by the Workers

Understanding Value using Dr. Kano’s Model

admin — Sun, 17 Mar 2002 01:42:31 +0000

How do you define quality? That’s an important question for those engaged in quality improvement. Defining things can be difficult, doubly so when the definitions concern something as vague as quality. Yet define we must, especially if we want to measure current quality levels, or improvement to quality. After all, if you can’t define something,

Flexibility, The Third Dimension to Performance

robertgerst — Fri, 07 Sep 2001 21:58:54 +0000

A year ago, businesses were planning for major expansion. Now, attention has turned to how to weather a recession. Soon, expansion plans will be back. It is difficult to keep up. Actually, it is impossible. Is there better evidence that the key to survival is not in prediction or forecasting? After all, who do you