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Systems Thinking in I.T. and Service

John Seddon is one of our favorite people and a leader in applying systems thinking to Service, Project Management, and especially in I.T. Below are parts of a speech from John on Systems Thinking–as entertaining as it gets. Part 1 Video Part 2 Video Part 3 Video        

Statistical Significance--what do statisticians think?

Statistical Significance–what do statisticians think?

Many practitioners have trouble getting over the hurdle of statistical significance testing. We’ve used it for so long, it seems like a trusted friend. Do we really want to toss an old friend aside? No, but then again, statistical significance hasn’t been a friend. In the words of Ziliak and McCloskey, it has cost us

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Why products get better and service gets worse

Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

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Are You Satisfied?

How your voice is corrupted in citizen satisfaction surveys CALGARY, AB, Jun 18, 2012/ Troy Media/ Some years ago, the City of Calgary conducted a multi-million dollar effort to engage citizen’s in the development of a new transportation strategy. The Go Plan used consultations, focus groups, workshops and polls to engage citizens and gather feedback.

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science matters

There is a difference between BS and a BSc. People are beginning to say so. CALGARY, AB, May 18, 2012/ Troy Media/ “All life is an experiment. The more experiments you make the better.” wrote Ralph Waldo Emerson. That’s because learning only happens through experiment, through trial and error and the testing of ideas and

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    Why products get better and service gets worse

    Posted on: 2012-07-25


    Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

    Read More…


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