RSSAll Entries in the "Voice of the Employee" Category

Employee Engagement Surveys as a Statistical Confidence Game

Employee Engagement Surveys as a Statistical Confidence Game

So much depends on your employee engagement survey getting it right. But what if it doesn’t? What if virtually everything in your employee survey from the engagement index, the factors driving engagement to the benchmark comparisons are all junk science–statistical snake-oil robbing you of engagement and productivity? Download, The Statistical Confidence Game of Employee Engagement Surveys, to

Read More…

Why the Best Companies to Work For are Likely the Worst

Being labelled one of the Best Companies to Work For is great public and employee relations. It is also bad management. It is a sign that the company is more concerned with image than with reality. That’s not a good thing for either employees or the company. Among other things, it means the company will

Read More…

Voice of the Employee FAQ

More and more organizations are abandoning traditional survey research in favour of Voice of the Customer (VoC) or Voice of the Employee (VoE) methods. This trend has accelerated with recent attacks by the scientific/statistical community on the widespread misapplication of traditional survey research (including misuse of statistical significance) and flagrant overreaching, especially when making comparisons

Read More…

Snake Oil and Science in Employee Research

Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The intent is to bring some science to bear on the problem of identifying areas of strength and weakness. By identifying what is important and what isn’t, management actions can be based on the best available evidence. This provides a foundation

Read More…

Effective Use of Employee Survey Research

Most organizations regularly survey employees to better assess and understand the state of the employee/employer relationship. Usually this is done with the specific aim of identifying strengths and weaknesses in the relationship in an effort to improve levels of employee engagement and loyalty. Conducting employee survey research isn’t inexpensive. Given the costs involved from consulting fees to

Read More…

The Cult of Statistical Significance

If you see statistical significance or significance testing in your Employee , Customer or Operations Research  then in all likelihood you are doing it wrong. Equally important, conclusions drawn and decisions made on the basis of significance tests may very well be doing you more harm than good. This is the basic message of  The Cult of Statistical Significance: How

Read More…

Understanding Value using Dr. Kano's Model

Understanding Value using Dr. Kano’s Model

How do you define quality? That’s an important question for those engaged in quality improvement. Defining things can be difficult, doubly so when the definitions concern something as vague as quality. Yet define we must, especially if we want to measure current quality levels, or improvement to quality. After all, if you can’t define something,

Read More…

    Why products get better and service gets worse

    Posted on: 2012-07-25


    Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

    Read More…


- More From Our Blog-