Converge Consulting Group Inc. Articles and News » Voice of the Employee

Why the Best Companies to Work For are Likely the Worst

robertgerst — Tue, 08 Jun 2010 16:04:50 +0000

Being labelled one of the Best Companies to Work For is great public and employee relations. It is also bad management. It is a sign that the company is more concerned with image than with reality. That’s not a good thing for either employees or the company. Among other things, it means the company will

Voice of the Employee FAQ

robertgerst — Tue, 08 Sep 2009 16:09:21 +0000

More and more organizations are abandoning traditional survey research in favour of Voice of the Customer (VoC) or Voice of the Employee (VoE) methods. This trend has accelerated with recent attacks by the scientific/statistical community on the widespread misapplication of traditional survey research (including misuse of statistical significance) and flagrant overreaching, especially when making comparisons

Snake Oil and Science in Employee Research

admin — Sun, 31 May 2009 21:54:32 +0000

Most organizations regularly survey their employees to better assess the state of the employer/employee relationship. The intent is to bring some science to bear on the problem of identifying areas of strength and weakness. By identifying what is important and what isn’t, management actions can be based on the best available evidence. This provides a foundation

Effective Use of Employee Survey Research

admin — Sat, 30 May 2009 20:08:30 +0000

Most organizations regularly survey employees to better assess and understand the state of the employee/employer relationship. Usually this is done with the specific aim of identifying strengths and weaknesses in the relationship in an effort to improve levels of employee engagement and loyalty. Conducting employee survey research isn’t inexpensive. Given the costs involved from consulting fees to

The Cult of Statistical Significance

admin — Fri, 30 Jan 2009 21:04:16 +0000

If you see statistical significance or significance testing in your Employee , Customer or Operations Research then in all likelihood you are doing it wrong. Equally important, conclusions drawn and decisions made on the basis of significance tests may very well be doing you more harm than good. This is the basic message of The Cult of Statistical Significance: How

Understanding Value using Dr. Kano’s Model

admin — Sun, 17 Mar 2002 01:42:31 +0000

How do you define quality? That’s an important question for those engaged in quality improvement. Defining things can be difficult, doubly so when the definitions concern something as vague as quality. Yet define we must, especially if we want to measure current quality levels, or improvement to quality. After all, if you can’t define something,