Comments for Converge Consulting Group Inc. Articles and News

Comment on Why products get better and service gets worse by Walt Cross

Walt Cross — Wed, 22 Aug 2012 17:05:59 +0000

Mr. Gerst: I’m at the end of the career “path”, but I began a career in Inside Sales in 1968 with a “small” company, Johns Manville. Today, I’m employed (20 years and counting) with a small Wholesale Distribution House in Winnipeg, MB. Our “life-blood” is repeat sales. Your article, to this writer, hits the “nail-on-the-head”; all the nifty products in the World still require presentation and maintenance.

When are you going to go to High Schools, Colleges, and Universities that claim to put on “Career Symposiums”, but fail miserably. As a young person in a Composite High School, we were taught that, in business, 100% was a pass, 99% was a failure — by a gifted gal who had been in business, and came out of private industry to teach a lowly subject called “typing”. Strange, even gas stations now have computers and keyboards.

I truly appreciate your perspective, and hope you can “wiggle” your way into the youth culture of today; they desparately need a compass to help them make not only career decisions, but attitude decisions.

From a Former Albertan (Edmonton, 1947) THANK-YOU !!

Walt Cross
Wearing Williams Limited
770 Century St., Wpg., MB. R3H 0M1

Comment on Response to The Fraser Institute’s Report Card on Alberta Hospitals by Never trust a statistical ranking | Troy Media

Never trust a statistical ranking | Troy Media — Tue, 13 Mar 2012 15:24:00 +0000

[...] Some of the technical problems with the Fraser Institute’s rankings, concerning hospitals but equally applicable to schools, are outlined in a warning we issued to clients and available on our website at http://www.converge-group.net/386/. [...]

Comment on Decline of Health Services in Alberta Paper a Keynote Presentation at Healthcare Efficiency Conference by robertgerst

robertgerst — Thu, 16 Feb 2012 01:59:07 +0000

Hi Mana

Thanks and I am sorry it took us so long to ‘approve’ your comment and to get back to you. The report set the record for news downloads on The Canadian Healthcare Network for 2011 and has been download about 10,000 from this website. Despite this, you are right, we haven’t been very good at generating interest from the media. For whatever reason, they appear disinterested. We are taking some steps to address this, hopefully you will see them soon. In the meantime, you can help. Feel free to forward the report/link to whomever, including the media. Every little bit helps.

Comment on Decline of Health Services in Alberta Paper a Keynote Presentation at Healthcare Efficiency Conference by mana

mana — Fri, 13 Jan 2012 06:50:56 +0000

And why have you not used media relations to communicate this? As a long time and well-educated health care professional, I appreciated reviewing this paper. Is it based on assumption or evidence? If the later, disseminate it broadly as the public needs to know…
AHS is crumbling and so damaging to its employees. Your arguments make sense.
Can you take the stand of being a whistle blower as health care professionals cannot? It is a gong show that needs to be pulled but no one has the courage to say so given history of intimidation and firing of those who do not agree.

Comment on Understanding Value using Dr. Kano’s Model by Nancy Brown Johnston

Nancy Brown Johnston — Tue, 10 Jan 2012 16:56:39 +0000

Hi Guys,
Thanks for posting. I hope the new year has started out great for all of you!
Miss you,
Nance

Comment on The Cult of Statistical Significance by Effective Use of Employee Survey Research

Effective Use of Employee Survey Research — Sat, 30 May 2009 20:10:30 +0000

[...] has had a profoundly negative impact on organizations as we have documented previously (see The Cult of Statistical Significance). Organizations misinterpreting statistical significance simply end up addressing the wrong things [...]