Converge Consulting Group Inc. Articles and News

CIPECC

robertgerst — Thu, 21 Mar 2013 20:15:58 +0000

Converge recently presented to the CIPECC members (Continuous Improvement Practitioners in the Oil and Gas Industry in Calgary) on Culture clash between Hierarchical Command & Control and Systems Thinking & Leadership. People, including those leading organizations, have a hard wired tendency to think fast, yielding hierarchical enumerative thinking. This limits understanding to descriptions of surface conditions. Continuous Improvement practitioners are in

John Seddon Part 3 Video

robertgerst — Tue, 18 Dec 2012 05:40:44 +0000

John Seddon Video Part 2

robertgerst — Tue, 18 Dec 2012 05:38:47 +0000

John Seddon Video Part 1

robertgerst — Tue, 18 Dec 2012 05:35:20 +0000

Systems Thinking in I.T. and Service

robertgerst — Wed, 12 Dec 2012 00:17:36 +0000

John Seddon is one of our favorite people and a leader in applying systems thinking to Service, Project Management and especially in I.T. Below are parts of a speech from John on Systems Thinking–as entertaining as it gets. Part 1 Video Part 2 Video Part 3 Video

Statistical Significance–what do statisticians think?

robertgerst — Thu, 22 Nov 2012 19:56:45 +0000

Many practitioners have trouble getting over the hurdle of statistical significance testing. We’ve used it for so long, it seems like a trusted friend. Do we really want to toss an old friend aside? No, but then again, statistical significance hasn’t been a friend. In the words of Ziliak and McCloskey, it has cost us

Why products get better and service gets worse

robertgerst — Wed, 25 Jul 2012 20:03:54 +0000

Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

Are You Satisfied?

robertgerst — Thu, 05 Jul 2012 18:31:27 +0000

How your voice is corrupted in citizen satisfaction surveys CALGARY, AB, Jun 18, 2012/ Troy Media/ Some years ago, the City of Calgary conducted a multi-million dollar effort to engage citizen’s in the development of a new transportation strategy. The Go Plan used consultations, focus groups, workshops and polls to engage citizens and gather feedback.

science matters

robertgerst — Sun, 20 May 2012 20:47:27 +0000

There is a difference between BS and a BSc. People are beginning to say so. CALGARY, AB, May 18, 2012/ Troy Media/ “All life is an experiment. The more experiments you make the better.” wrote Ralph Waldo Emerson. That’s because learning only happens through experiment, through trial and error and the testing of ideas and

Political con-munications

robertgerst — Fri, 20 Apr 2012 20:32:09 +0000

In war, the first casualty is truth. In politics, it never sees life. CALGARY, AB, Apr. 17, 2012/ Troy Media/ In the midst of the robocall scandal Post-media columnist Andrew Coyne tweeted that “everyone in politics is trying to con you one way or another.” Response from Canadians was supportive. Disagreements come, not surprisingly, from