Policy Deployment (Hoshin)

Policy Deployment, also called Hoshin Planning, is the specialized planning technique that translates general and strategic plans into specific actions. It is planning that emphasizes execution and alignment. Policy Deployment sets the direction and set the stage for other Operational Excellence initiatives aligning improvement activities directly and explicitly with corporate objectives

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    Why products get better and service gets worse

    Posted on: 2012-07-25

    Service standards are really a means of avoiding accountability CALGARY, AB, Jul 17, 2012/Troy Media/ – Remember when getting a 100,000 miles of your car was considered a miracle of sorts? Those invited to bear witness performed the ritual of peering into the driver side window to confirm all those zeros on the odometer. The

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